Dr Pen AU Reviews

The website drpen.com.au offers a variety of products. The Dr. Pen A8S Microneedling Pen is priced at $389.00. Another product, the Bio Pen Q2 By Dr. Pen 3-in-1 Microneedling Pen With LED Light Therapy and Microcurrent, is available for $459.00. The site also sells Femvy Hyaluronic Acid Serum for $49.95. Additionally, 9-pin Replacement Cartridges for Bio Pen Q2 (5 Pack), 25-pin Replacement Cartridges for Bio Pen Q2 (5 Pack), and 14-pin Replacement Cartridges for Bio Pen Q2 (5 Pack) are all priced at $99.00 each. Please note that prices may vary and it's recommended to check the website for the most accurate and up-to-date information. Free shipping is offered for orders over $99.00. The website also offers a "buy now, pay later" option.

drpen.com.au is a website that offers a variety of skincare products and tools. The Dr. Pen Microneedling System is a popular product on the site. This system is a revolutionary micro-needling skincare device designed to tighten, lift, and rejuvenate the skin. It targets problem areas such as fine lines around the lips, eyes, and frown lines. Other popular products include the Dr. Pen A11, Dr. Pen A8S, Bio Pen Q2, Dr. Pen A9, and Dr. Pen M8S. They also offer Microneedling Cartridges, Skincare products, LED Light Therapy devices, Beauty Tools, Hair Growth products, and Bundles & Kits. The Peachaboo Glo LED Light Therapy Mask and Femvy LED Light Therapy Pod are among the best sellers. The Femvy Hyaluronic Acid Serum and Femvy Vitamin C Serum are user favorites. The site also offers a Microneedling Aftercare 4D Hyaluronic Acid Facial Mask. The website has received positive reviews from customers, with many praising the quality of the products and the noticeable improvements in their skin after use. However, some customers have expressed concerns about the quality and health standards of the products.

Drpen.com.au accepts all major credit cards, PayPal, bank deposit, Klarna, and Zip. For the fastest and most secure payment processing, customers are recommended to pay with PayPal. PayPal payments are processed instantly, ensuring faster shipping times.

Dr. Pen Australia has a detailed Return Policy. Customers may need to return or seek a refund for a product purchased from their website. The guidelines and procedures for refunds are in accordance with the Australian Consumer Law (ACL) administered by the Australian Competition and Consumer Commission (ACCC). To initiate a return, customers need to submit a Support Ticket with the Customer Experience Team. The submission should include the order number, a short video (or image) demonstrating the fault, and a written description inclusive of all and any relevant details. The submission is reviewed by an in-house Specialist who will provide relevant troubleshooting and support as required. If the product is within warranty, the customer can choose their resolution method (replacement, exchange, credit or refund) and will receive a paid-for return label. After sending back the product, the customer should provide the tracking number in the ongoing ticket. Once the return has been received, it will be processed within 5-7 business days. If no fault is found or the return lacks the original components and packaging, the product will be returned to the customer at their cost and any relevant support instructions or documentation will be emailed to them. Products missing original contents or packaging are ineligible for refund, and will be returned to the purchaser. Shipping and any additional fees for incorrectly returned goods are the responsibility of the customer. Their products (excluding services) are eligible for repair or replacement for a period of 12 months from the original invoice date under warranty. This warranty covers component and manufacturing defects and excludes any defects due to misuse, incorrect procedures, tampering, incorrect maintenance, physical damage or misadventures. Product failure due to power surge or power spike, or overcharging are not covered under this warranty.

In terms of Shipping Policy, Dr. Pen Australia offers many ways to take delivery of your purchase. They offer FREE Standard Shipping (3-5 Business Days) with Australia Post on all orders over $99. For orders under $99, Standard Shipping will cost $5.99. Customers can upgrade to Express shipping for $12.99. They offer FREE Express Shipping (2-3 Business Days) with Australia Post on all orders over $149. Dr. Pen Australia dispatches orders daily and they use Express, Toll Express or Australia Post Express as their shipping vendors. All orders placed before 12:00 PM AWST / Perth time, are sent out the same day. Although shipping times vary, most orders are delivered within 1-3 business days. They also offer FREE express shipping to New Zealand for orders over AUD $99. For orders $98.99 or under, express shipping to New Zealand costs $14.99. They also offer FREE shipping to the United States for orders over AUD $199. Standard Shipping AUD $29 and Express AUD $49 applies for orders below AUD $199. They ship their products internationally using a wide range of international shipping vendors. All orders placed before 1:00 PM Perth, Western Australia time, are sent out the same day. Although shipping times vary (may take between 2-6 weeks), most orders are delivered within 2 weeks.